Pre-sales Services:
1.Over 5,000 professional packing video,give you direct feeling about our machine.
2.Free packing solution from our chief engineer.

Medium-sales Services:
JinYu have the trained team to follow your orders methodically to guarantee the products can be finished on time with high quality.

After-sale Services:
1.Manules / Videos of machine installation, adjusting, setting, maintenance are available for you.
2. If any problems happend and you can not find out the solutions, Telecom or Online face to face communication available 24 hours.
3. Jinyu engineers & technician are available send to your countries for services if you agree pay the expenditure.
4. The machine will have One year guranty for machine, two years guaranty for electrical part. During the warranty year if any of the parts broken not by man-made. We will free charge to replace the new one to you. The warranty will begin after the machine send out we received the B/L.
5. We has an independent team for after-sale service. Any emergency please call the saleman or our after-sale's manager.

Q1: How to find a Packing machine suitable for my product?

Tell us about your product details and packing requirements.

1. What kind of product?

2.Production size or bag size of you need for the product packing ( the length, width and height)

3. The weigh of each pack you need.

4. You requirement for the machines and the bag type.

Q2: Are you a real factory/manufacturer?

Of course. Our factory is inspected by third party. We much welcome you to visit us and free to pick you up form hotel.

Our factory address:A factory,3rd floor, No 1.Building of Zhongqu Road 3, langxin Avenue, Lianhe industrial zone, Luocun street, Nanhai district , Foshan city, Guangdong Province, China

You don’t have time? We can use live video and you can visit us on line.

Q3:How about the after-sale service?

(1)We will provide the user manual and videos to support for installing, debugging, operation of the machine, it will indicate you how to use this machine well.

(2)More than 12 hours after-sale online service one day.

(3) we have engineers available to service machinery overseas.The service charge, include: service fee USD100/day, VISA fee, board round-trip ticket, room and eat in are buyer's side.

Q4:What about your Guarantee of quality ?

The machine is 1 year warranty, all machine part can be replaced for free within 1year if broken(not including man made).And offer lifetime after sale service.

Q5: Do you also offer the wrapping film?

Yes, we can offer you the plastic roll film, we have a long term cooperated supplier for roll film and the price is favorable.

Q6. Can you explain me the whole transaction progress ?

1. Sign the Contact/order on alibaba we have trade assurance.

2.Arrange 30% deposit to our factory

3.Factory arrange production

4.Testing & detecting the machine before shipping

5.Inspected by customer or third agency through online or site test.

6. Arrange the balance payment before shipment.

Q7: Will you provides the delivery service?

A: Yes. Please inform us of your final destination, we will check with our shipping agent to quote the shipping cost for your reference before delivery.